Marathon Stays

Policies

Payment, deposit & cancellation

Plain-language terms for Marathon Stays. Minimum stay is 28 nights. Stays are request-to-book: you submit a request, we approve, then you pay.

How booking works

  1. Choose dates (28+ nights) and submit a stay request with your contact details — no payment yet.
  2. We review availability and approve (or follow up by email/phone).
  3. You receive a Stripe payment link to confirm the stay.

How you pay

  1. After approval, at payment you pay first month + last month rent (two months up front), or the prorated stay total shown on your quote for shorter mid-term stays.
  2. Any months in between are billed monthly in advance.
  3. Same rule for stays from about 1 month up to 6 months.

Security hold ($1,000 CAD)

At Stripe Checkout (after approval) you will see a separate line for a $1,000 CAD refundable security hold for damage or unpaid charges. This is not rent. The hold is released automatically about 7 days after checkout unless there is a damage claim (funds return to your card on Stripe's timeline).

Cancellation (simple version)

Think of three windows (after payment is completed):

Window 1 — right after you pay

Full refund

Cancel within 48 hours of payment, and your check-in is still at least 28 days away → you get everything back (rent you paid + the hold is released).

Window 2 — 30+ days before arrival

Full refund

Cancel 30 days or more before check-in → full refund of prepaid rent; security hold released.

Window 3 — inside 30 days

No refund of first + last month

Cancel less than 30 days before check-in → the first and last month you already paid are kept. If you had paid for extra months in the middle that you never used, we may refund those at our discretion (for example, a documented insurance claim change).

This matches a “Firm” long-term style: flexible if you cancel early, protective for the host once the stay is close.

Questions? Contact us.